FREQUENTLY ASKED QUESTIONS (FAQ'S) BY CUSTOMERS

QUESTION:

What is KUKAHOME and why have you a great display of KUKAHOME Products?

ANSWER:

KUKAHOME is a global brand which owns a global reputation as a furniture giant.  KUKAHOME sell home furniture of the living , dinning & bedroom, pursuing a healthy comfortable and environment friendly life. Yes it a very big brand because it has approx 4800+ selling outlets all around the globe and 7 huge production factories which makes this brand bigger itself.

QUESTION:

Can the sewing thread at the front of the sofa come out easily?

ANSWER:

No. It cannot as these are done by machines which are perfect in there accuracy. The stitch of leather is done before putting on the sofa seats.

 

 

QUESTION:

Which wood KUKA use at the outside of the furniture piece? 

ANSWER:

The Wood that KukaHome use in it's Sofa is Birch Wood which is touchable in part and strength full.

 

 

QUESTION:

This sofa seat is too high, it is difficult to put feet to the floor.

ANSWER:

True, but these dimensions are standard. It depends on the height of the customer. If someone has a little big height they might be uncomfortable.

 

 

QUESTION:

The back of the sofa is too low.

ANSWER:

The sofa back is designed in choices. Suppose one needs to place sofa in a room that has windows, the higher back might block the view. So we design in all requirements.

 

 

QUESTION:

This sofa cushion is too soft for the old people to sit comfortably and get up.

ANSWER:

Yes you are right but you can put extra pillow on the sofa which gives better support to the old people while seating and getting up from the sofa.

 

 

QUESTION:

I like the design of this sofa, but it is too big for me. Could you make it smaller?

ANSWER:

Sir these are the standard sizes but we can customise according to your sizes. That will take 3 months. But also we have a similler design in the same brand and that will be fit in it place very comfortable I can show u right now on the other floors and showrooms.

 

 

QUESTION:

The color of sofa doesn't match the color of my house. Can we change it?

ANSWER:

If the color of the sofa doesn't suits you we can add some new cushions or we can play with some accessories like wallpaper, some planters, lamp shades or carpets. Even we can add those cusions in your sofa. If you can wait for 3 months, we can order a new one for you with your preferred choices of colours from a wide variety of options.

 

 

QUESTION:

KUKAHOME sofa are just at 20% off, but other company can offer 40% off, the design and quality looks very similar.

ANSWER:

Yes you are absolutely right. We have to maintain the standard of the company. We produce thousands of sofas daily so the quality, prices & design matters. As well as we are offering you 2 years warranty period with repalcement of damaged product.

 

 

QUESTION:

Can you give me some pillows?

ANSWER:

Yes the pillows which is placed on the sofa that is included but if u need more pillows then we need to charge as per the pillow cost.

 

 

QUESTION:

Do you have any special discount for the old customer?

ANSWER:

Yes sir, you are our renowed customer. Our company always give benefit to our old custoer in terms of services. We will give you some extra beneft of After sale services, like Cleaning, Dry-clean, regarding disount sir, I assure you I will give you best product in best rate.

 

 

QUESTION:

If I buy this sofa now, then it may be my loss if you gave some festival promotion coming up?

ANSWER:

Sir, The product selected by you is highly demanded in market so I suggest you to buy now only. May be after one or two weeks the company will discountinue this model so you can buy this right now..

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